Foreword: Listening to passengers to improve bus services
6 May 2015 | By Linda McCord, Passenger Manager at Transport Focus
What are bus passengers telling us? “Reduce journey time; 30 minutes is tiring.” “Less heavy use of brakes by the driver…” “Would like a bit more leg room behind the seats…” These are just a few of the thousands of comments we have gathered during the latest Bus Passenger Survey…