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Staff & Skills Development

 

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In-Depth Focus: Passenger Experience

8 September 2023 | By

The Passenger Experience In-Depth Focus in Intelligent Transport Issue 3 2023 features articles from King County Metro and The Go-Ahead Group discussing the importance of enhancing the passenger experience when working to revive public transit ridership post-pandemic and the pivotal role of customer-centric strategies in shaping the future of sustainable…

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Intelligent Transport Issue 3 2023

7 September 2023 | By

In Issue 3 2023 of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: exploring the power of contactless and open-loop payment systems in delivering a seamless ticketing experience; navigating short- and long-term strategies to ensure an enhanced customer experience; moving towards a greener and more…

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Embracing neurodiversity on West Country buses

15 June 2023 | By

Carolyn Giles, Head of People & Operations at Go South West (part of The Go-Ahead Group), provides exclusive insight into the steps that the operator is taking to support its colleagues with neurodiverse characteristics – including through its internal forum, ‘Go Well’. By opening up the conversation, Go South West…

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Empowering the workforce with technology

2 June 2023 | By

Elliot Tabachnik, Domain Product Owner for the Operations Domain at FlixTech, provides insight into how FlixBus is leveraging technology to empower its workforce to deliver a superior customer experience in today's rapidly evolving transportation industry through a combination of AI-driven decision-making, connected communication platforms and new technological developments.

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Intelligent Transport Issue 2 2023

30 May 2023 | By

In Issue 2 2023 of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: forming prosperous communities through improved transport equity; revolutionising transport and empowering operators with smart ticketing; marketing MaaS to improve awareness and increase adoption; and plenty more.