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Transport organisations Travel Focus and London TravelWatch have called for governments and the transport industry to outline how they will reassure passengers that it will be safe to travel by public transport.
The Bus Open Data Service will be structured by new regulations which will mean bus operators are legally required to provide route and timetable data by the end of 2020 and fare, ticket and location data by 2021.
In conclusion to our Passenger Experience In-Depth Focus supplement, we asked a number of industry experts: what steps should operators take to ensure they pass the benefits of technology adoption on to end users?
Passenger expectations are changing so that their experiences on transport more closely align with comforts they'd expect in their own home. Ian Wright, Head of Innovation and Partnerships at Transport Focus, explains how various technologies can be used as tools to help operators deliver transport's 'brilliant basics', and build trust in…
Report from Transport Focus details how making bus journeys more appealing to younger people is the key to seeing bus mobility thrive in the future.
In response to the bus open data consultation, the DfT will create a bus open data digital service to build applications, products and services for passengers.
A reduction in the cost of bus operators’ weekly tickets is believed to have contributed to boosting the number of adult users.
Almost nine in 10 passengers using buses were satisfied with their last journey in the latest annual survey by Transport Focus.
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
Rail Delivery Group’s ticketing consultation seeks a ‘root and branch reform’ of fares and ticketing regulation, encouraging companies to simplify the ticketing process and consider smarter, digital alternatives...
Ticketing and payment schemes and solutions are constantly evolving along with the technology that makes them possible. Find out how mobile apps are now a major part of making public transport usage a seamless travel experience, but also why passenger experience must be at the heart of their development.
20 June 2017 | By Intelligent Transport
A survey by Transport Focus has found that satisfaction with Midland Metro rose from 81% to 92% - the largest of the tram networks surveyed.
30 March 2017 | By Intelligent Transport
The latest survey of National Express bus passengers in Coventry shows that 89% of them are happy with the service they receive – 5% higher than last year.
22 March 2017 | By Intelligent Transport Magazine
The latest survey by Transport Focus has shown that 91% of Xplore Dundee bus passengers are happy with its service; a score which is higher than the Scottish average.
22 March 2017 | By Intelligent Transport Magazine
Independent watchdog, Transport Focus, has released the results of its autumn 2016 Bus Passenger survey and First Bus has responded to its positive results.
