TfW to use AI technology to improve passenger experience for bus riders

Posted: 8 December 2022 | | No comments yet

The new artificial intelligence technology will help make bus services more attractive for the people of Wales, by enabling TfW to improve bus schedules and punctuality using the provided bus performance data.

TfW to use AI technology to improve passenger experience for bus riders

Credit: Transport for Wales

Transport for Wales (TfW) has announced that it has partnered with mobility intelligence company Cityswift to use artificial intelligence (AI) technology to improve the experience for bus passengers in Wales.

TfW is working to improve public transport across Wales in order to encourage more people to use it. The data analysis work as part of this partnership has provided TfW with access to new insights and AI-powered runtimes.

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Through the data provided, TfW has been able to access performance insights for five of Wales’ major bus operators, focusing on demand and movement pattern analysis. Using this data, TfW is able to improve bus schedules and punctuality, offering a much more reliable, convenient service for passengers with faster journey times.

Andrew Sherrington, Head of Bus Network and Service Development at TfW, said: “CitySwift has given TfW a better holistic understanding of how the network moves. For the first time, we can access detailed punctuality, reliability and efficiency insights across Wales’ five major bus operators. This new intelligence will enable us to work with operators to make the bus a more attractive service for the people of Wales.”

This technology is also used by the Metropolitan Transportation Authority (MTA) to deliver improved bus services in New York, U.S.