IndyGo enhances bus rider experience with opening of first Super Stop

Posted: 6 October 2022 | | No comments yet

IndyGo’s Super Stops will improve the transit experience for bus riders across Indianapolis by providing them with real-time bus information, more seating and near-level boarding.

IndyGo enhances bus rider experience with opening of first Super Stop

Credit: IndyGo

The Indianapolis Public Transportation Corporation (IndyGo) hosted a ribbon-cutting event on 3 October 2022, to showcase the city’s first Super Stop, which will bring enhanced rider comfort, improved mobility and faster transit times through downtown Indianapolis.

The $6.6 million project has been funded in partnership with the Indianapolis Department of Public Works (Indy DPW) to include infrastructure improvements surrounding the bus stop.

In addition to the stops, this project also features infrastructure upgrades by Indy DPW, including the resurfacing of Delaware Street (removing legacy trolley tracks in the process) and the two-way conversion of Fort Wayne Avenue. It also includes pavements and ADA ramp replacement.

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The Super Stop, located at the intersection of Delaware and New York streets, features the following amenities:

  • Real-time video screens to show riders when their bus will arrive
  • Ticket vending machines to allow riders to buy fare or reload their MyKey bus card onsite without having to go to the Carson Transit Center
  • Extended covered seating to provide more seating for more riders to be able to comfortably wait for the bus while being shielded from rain, snow, etc.
  • Security cameras to provide riders with enhanced security for increased peace of mind
  • Near-level boarding to allow riders with mobility issues to easily get on and off the bus without a huge step
  • Dedicated bus lane to provide faster transit for bus riders by separating them from regular traffic 
  • Space for multiple buses to keep the high volume of buses from multiple routes moving efficiently through the stop, so that riders can quickly access their specific bus without additional wait times.

“IndyGo is always looking for ways to enhance the rider experience. Super Stops do exactly that by expanding the comfort and convenience of bus rapid transit stations to additional fixed-route locations around the city,” said IndyGo President and CEO Inez Evans. “This is one of two stops already implemented with at least six more in the works for next year.”

The second Super Stop is located at the intersection of Delaware and North streets.