The project is said to fall in line with O2’s focus on providing service where customers need it most, with the London Underground a notorious ‘not-spot’ for mobile signal to date.
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Approximately 25 million journeys in and around London are allegedly made using contactless every week, with one in five using a mobile device, and the new feature aims to reduce congestion at payment barriers.
Vodafone is set to become the first UK network operator to pilot 4G connectivity in tunnels and at station platforms on the eastern end of the Jubilee line.
Following a review of customers’ current and future expectations, Transport for London (TfL) is working on a long-term vision to improve how their passengers access information. Silke Elvery, TfL’s Strategy and Planning Manager, provides details of their Customer Information Strategy and how it supports the fact that customers ultimately want…