Intelligent Transport Issue 2 2022
6 July 2022
In this issue of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: the importance of ensuring an optimum payment experience for public transport users; how MaaS will bring systematic change to mobility; and why the passenger must be prioritised in all decision-making.
Putting the passenger first
As the public transport industry continues its post-pandemic recovery, one of the biggest attitude changes that looks to be long-term has occurred within the mentality of operators and authorities themselves. The key to getting passengers back on-board and increasing ridership will be adapting and developing public transport services and amenities to better represent and cater to those that are using these mobility systems. As such, transport operators and authorities across the globe are increasingly making their decisions with the wants and needs of the passenger placed at the very front of their minds.
In this issue of Intelligent Transport, many of our authors have taken the opportunity to consider the impact that a range of public transport challenges and innovations have on passengers. Beginning on Page 7, three key industry thought leaders discuss how the industry can deliver an optimum payment experience for passengers in our Customer Payments Roundtable; on Pages 2 and 3, TIER Mobility’s Georgia Yexley details why transport infrastructure must be adapted in order to meet the needs of all passengers; and, beginning on Page 4, Rebecca McPhee of Sydney Metro outlines how the operator is working to deliver a seamless and enjoyable travel experience.
With this mindset shift taking place across the industry, the outlook for passengers is positive. As the industry prioritises and implements projects that help to drastically improve the passenger experience – whether that be improvements in accessibility, the introduction of new methods of ticketing and payments that make travelling easier, or considering how integrated and connected mobility can make door-to-door public transport journeys more appealing – the future is bright for industry recovery and the delivery of modal shift.
Included within this issue:
- PASSENGER SAFETY
Delivering transport infrastructure that meets the needs of all
– Georgia Yexley, General Manager – UK & Ireland, TIER Mobility
- PASSENGER EXPERIENCE
Delivering an easy customer experience for Sydney Metro West
– Rebecca McPhee, Deputy Chief Executive of Operations, Customer and Place-making, Sydney Metro
MaaS: Bringing systematic change to mobility
– Sampo Hietanen, Founder and CEO, MaaS Global
- INTERVIEW SPOTLIGHT
– Martin Howell, Director of Transport Markets – UK & Ireland, Worldline
– Dr Stian Reimers, Reimers Consulting LLC
- ON-DEMAND TRANSPORT
IndyGo among local change makers that are increasing shared mobility options for Indianapolis’ Far Eastside
– Ashlynn Neumeyer, Communications Specialist, IndyGo
Decent work must drive sustainable urban passenger transport services post-COVID-19
– Stephen Cotton, General Secretary, International Transport Workers’ Federation
- PRODUCT SHOWCASE
– PARIFEX’s NANO
- ROUNDTABLE: CUSTOMER PAYMENTS
– Mark Anderson, The Go-Ahead Group plc
– Patrick Doherty, Elavon Europe
– Tim Joyce, Stagecoach Group
- IN-DEPTH FOCUS: ALTERNATIVE POWER
– Martin Tompkins, Antelope Valley Transit Authority
– Gerardo Lertxundi, Transports Metropolitans de Barcelona
- IN-DEPTH FOCUS: CONNECTED & AUTONOMOUS MOBILITY
– James Dick, RATP Dev
– Suzanne Hoadley, POLIS Network
PLUS MUCH MORE!