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In conclusion to our Passenger Experience In-Depth Focus supplement, we asked a number of industry experts: what steps should operators take to ensure they pass the benefits of technology adoption on to end users?
A metro revolution is underway in Sydney, with the New South Wales capital home to the biggest urban rail infrastructure investment in Australian history. For Intelligent Transport, Jon Lamonte, CEO of Sydney Metro, explains how greater capacity and rail connectivity is providing more opportunities and better experiences to the city’s…
Adam Rideout, Head of Customer Experience at National Express Bus, tells Intelligent Transport how the West Midlands bus operator is investing in people and technology to enhance the passenger experience and make travel as seamless as possible for both frequent and infrequent bus users.
Passenger expectations are changing so that their experiences on transport more closely align with comforts they'd expect in their own home. Ian Wright, Head of Innovation and Partnerships at Transport Focus, explains how various technologies can be used as tools to help operators deliver transport's 'brilliant basics', and build trust in…
To conclude our latest Ticketing & Payments In-Depth Focus, we asked a variety of industry experts: how important is it for transport operators to adopt technologies and systems that keep fares as fair as possible for passengers?
Intelligent Transport sat down with Queensland Transport and Main Roads Minister, Mark Bailey, to learn how the Australian state will touch the future of travel through one of the most advanced ticketing systems in the world, joining the likes of Singapore, New York, London and Chicago on the global stage.
At stations all over the world, fare evaders are often difficult to catch and just as difficult to stop. In Catalonia, however, the implementation of AI-based technology has led to the near-eradication of tailgating at fare gates – Oriol Juncadella i Fortuny, Director of FGC Operadora, the operations division of Ferrocarrils…
There is no doubting the significance of smart ticketing technology for cities worldwide as transport providers strive to create a seamless passenger experience. Intelligent Transport spoke to Yeo Teck Guan, Senior Group Director (Public Transport) at Singapore’s Land Transport Authority (LTA), to discuss the country's account-based ticketing system, SimplyGo.
VTT’s Marko Paakkinen and Mikko Pihlatie, and UITP’s Aida Abdulah, explain how the Horizon 2020-funded ASSURED project is driving standards and interoperability forward in electric charging infrastructure, and how it can benefit operators, authorities and cities.
Dr Paul Vorster, CEO of Intelligent Transport Society South Africa (ITSSA), details the responsibilities of the ITS community in incubating positive change for the future of connected mobility.
As our societies become better connected, so too does our transport, bringing about potential cyber-risks that have only recently begun to be exposed. Here, members of the University of South Florida’s 'Enhancing Cybersecurity in Public Transportation' project team explain what operators can do to keep their cyber-physical systems as safe…
Driver training is of paramount importance to transport operators, but in an industry with very little downtime, how can they do this efficiently while ensuring that everyone gets the most out of the experience? Thomas Kritzer and Ralph Fromwald at Wiener Linien explain how technological advances are changing the way training…
Shailen Bhatt, President and CEO of ITS America, explains how mobility on demand (MOD) has the transformative power to take transport network integration to the next level.
Ahsan Baig, CIO/CTO at AC Transit, tells Intelligent Transport how a new Voice over IP (VoIP), computer-aided dispatch (CAD) and automatic vehicle location (AVL) solution has enabled one of California’s largest public transit providers to keep tighter control over operations and maintenance by overhauling its on-board computer technology, back-office data…
With innovation and technology dominating the urban mobility landscape like never before, it can be easy to overlook some of the progress being made in more 'traditional' shared transport, for example, in the bus sector.
