Every journey matters — a pan-TfL Customer Information Strategy
25 August 2016 | By Silke Elvery, Strategy and Planning Manager, Transport for London (TfL)
Following a review of customers’ current and future expectations, Transport for London (TfL) is working on a long-term vision to improve how their passengers access information. Silke Elvery, TfL’s Strategy and Planning Manager, provides details of their Customer Information Strategy and how it supports the fact that customers ultimately want…