New DLR timetable to enhance customer experience

Posted: 4 May 2023 | | No comments yet

The new DLR timetable will include more frequent services, longer peak hours and better connections with the Elizabeth line, responding to evolving customer demands and travel patterns.

New DLR timetable to enhance customer experience

Transport for London (TfL) has announced new timetable changes for the Docklands Light Railway (DLR), set to be introduced from 15 May 2023. The changes aim to improve the customer experience by offering more frequent, comfortable and faster journeys across the DLR network. The new timetable builds on the improvements made in September 2022, which sought to ease accessibility to housing, employment and leisure opportunities across Docklands and East London.

The opening of the Elizabeth line in 2022 and the return of people to their workplaces and leisure activities has changed how customers use the DLR. The new timetable seeks to ensure that more trains are available to serve their needs.

The new timetable will feature more frequent services on all routes, especially during peak times. This will reduce waiting times and improve connections to the Elizabeth line at Canary Wharf, Custom House and Stratford. Peak services will run half an hour longer on all routes during both the morning and evening peaks, allowing customers to benefit from more frequent services and reduced waiting times. The Elizabeth line will also introduce a new timetable in May 2023, which will reduce journey times and increase peak time services.

In response to growing customer demand, additional services are being introduced, such as direct Stratford to Lewisham trains during the evening peak for the first time. Evening frequencies between Canning Town and Beckton will also be doubled, with Stratford to Canary Wharf services doubled on Saturday nights.

TfL unveils new Superloop network routes and maps

The changes will benefit customers on all routes, with reduced waiting times during peak hours. The morning peak service will now end at 10:00 instead of 09:30, while the evening peak service will end at 19:30 instead of 19:00. Direct Stratford-Lewisham services during the evening peak will be introduced for the first time, cutting waiting times for customers between Canary Wharf and Lewisham. Frequencies between Canning Town and Beckton on Monday to Saturday evenings will be doubled, and frequencies between Stratford and Canary Wharf on Saturday evenings will also be doubled.

Seb Dance, Deputy Mayor for Transport said: “I am pleased that changes coming in to the DLR timetable in May will mean people travelling around east London will now benefit from additional services and quicker, easier, more frequent journeys. With the entire DLR fleet also being updated over the coming years, this is just one of the ways the Mayor and TfL are continuing to improve London’s world-class public transport network, which is key for to building a better, more efficient London for everyone.”

Tom Page, TfL’s General Manager for the DLR, said: “This latest timetable change builds on last September’s [2022] changes to help ensure we have capacity where it’s needed the most. These changes will deliver an improvement for customers with quicker, easier and more comfortable journeys.”

This is part of a programme of enhancements for the DLR, with new modern, walk-through, air-conditioned DLR trains being tested on the network and set to enter service from 2024. These new trains will provide further significant improvements to waiting times, crowding and customer experience.

Related modes

Related cities

Related countries

Related organisations

Related people