Transport for Wales launches new on-train Wi-Fi portal with real-time information

Credit: Transport for Wales

Transport for Wales (TfW) has announced that it has launched a new on-train Wi-Fi portal, developed by GoMedia, which features real-time information and provides passengers with the opportunity to submit in-journey feedback.

The portal uses data sources and GPS mapping to provide expected arrival and departure times, relevant platform numbers, on-ward travel options and much more.

The new portal provides up-to-the-minute information, which includes showing the train’s location, the next stop and the service’s destination. It also includes a new feedback form and ShareMyTrain, a feature allowing customers to share their live journey information with friends and family by SMS or WhatsApp, which can be ideal for arranging meet-ups.

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Teleri Evans, TfW’s Customer Information Strategy Manager, said: “We strive to continuously improve the delivery of customer information on our stations and trains, and meet the requirements of Welsh Language Standards and customers with hearing impairments. Our latest work with GoMedia has allowed us to improve the on-train Wi-Fi experience with customers and present bilingual real-time information. The new portal is fully accessible and meets the Web Accessibility Initiative Level AA.”

The new real-time information portal is TfW’s latest step in using data to improve the customer experience on its trains, following the increase of free wifi data from 25mb to 50mb in 2019, as well as the addition of charging points to all of the company’s trains.

Furthermore, TfW’s brand-new trains will also feature full colour digital screens with bilingual real-time live information for its customers.