moBiel – building a future on customer intimacy
22 December 2009 | By Wolfgang Brinkmann, Managing Director, moBiel GmbH
For four years, Bielefeld - a city in the Northeast of the Federal State of North-Rhine-Westphalia with a population of approximately 325,000, has topped the category of ‘Overall Customer Satisfaction' on the annual German public transport survey ‘ÖPNV-Kundenbarometer'. Its strong customer focus is what moBiel, the city's public transport operator,…