Intelligent Transport Podcast Episode 28 – Claire Walters & Jennie Martin, Bus Users UK

Beginning the conversation for this episode, Bus Users UK’s Chief Executive and Chair, Claire Walters and Jennie Martin, delve into the gradual, yet remarkable, evolution of technology in public transportation across the UK. They trace the journey from the era of grappling with paper tickets and timetables to the present landscape of digital ticketing. Jennie goes on to explain how technology has streamlined operations for public transport operators and policymakers, highlighting how it has relieved the majority of working-class individuals, who heavily rely on public transport, from the hassle of renewing tickets at the station, thus granting them more time and convenience in their daily lives.

Then, Jennie and Claire underline the importance of including people with disabilities in the initial design process of public transport services. Claire explains that it’s important to understand that while one feature may help one group, it may pose a problem for another; for example, while assistance animals might aid the visually impaired, they may trigger someone’s allergy or fear. She emphasises that achieving balance to meet everyone’s needs is challenging, and no operator or authority will be able to meet them all.

In the second half of this episode, Claire shifts the focus towards their aspirations for advancements in technology within public transport. While Jennie acknowledges the industry’s positive trajectory in this regard, she delves into the complexities that arise from technology, particularly for individuals who are digitally excluded, despite its convenience for most commuters. She underlines the significance of the transport sector and society dedicating efforts and resources to promote inclusivity, advocating for initiatives such as free training and device provision to not only improve their commute but, most importantly, their overall quality of life.