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Mark Anderson

 

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Navigating the short‑ and long-term strategies to ensure an enhanced customer experience

For Intelligent Transport, Mark Anderson, Customer and Commercial Director at…

18 December 2023 | By

For Intelligent Transport, Mark Anderson, Customer and Commercial Director at The Go-Ahead Group, provides insightful perspectives on the pivotal role of customer-centric strategies and collaborative initiatives in shaping the future of sustainable and efficient public transportation solutions.

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In-Depth Focus: Passenger Experience

The Passenger Experience In-Depth Focus in Intelligent Transport Issue 3…

8 September 2023 | By

The Passenger Experience In-Depth Focus in Intelligent Transport Issue 3 2023 features articles from King County Metro and The Go-Ahead Group discussing the importance of enhancing the passenger experience when working to revive public transit ridership post-pandemic and the pivotal role of customer-centric strategies in shaping the future of sustainable…

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Intelligent Transport Issue 3 2023

In Issue 3 2023 of Intelligent Transport, we feature exclusive…

7 September 2023 | By

In Issue 3 2023 of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: exploring the power of contactless and open-loop payment systems in delivering a seamless ticketing experience; navigating short- and long-term strategies to ensure an enhanced customer experience; moving towards a greener and more…

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Roundtable: Ensuring an optimum payment experience for public transport users

In Issue 2 2022 of Intelligent Transport, our Customer Payments…

11 July 2022 | By

In Issue 2 2022 of Intelligent Transport, our Customer Payments Roundtable brings together key industry personnel to discuss what is being done by the public transport sector in order to improve the payment experience for customers – in a bid to improve the passenger experience, as well as encourage more…

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Intelligent Transport Issue 2 2022

In this issue of Intelligent Transport, we feature exclusive content…

6 July 2022 | By

In this issue of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: the importance of ensuring an optimum payment experience for public transport users; how MaaS will bring systematic change to mobility; and why the passenger must be prioritised in all decision-making.