Roundtable: Ensuring an optimum payment experience for public transport users

As the world becomes more digitally driven and mobile phones become an even more vital part of daily life, the public transport industry is continuously innovating and developing in order to match this culture shift. One of the key ways in which this is being achieved is by implementing new forms of ticketing and payments systems. Whether it be contactless and mobile payments, or even Account-Based Ticketing, there are many ways in which operators are offering their passengers new and more convenient methods of paying to travel.

This ‘roundtable’, originally included with Issue 2 2022 of Intelligent Transport, brings together key industry personnel and those passionate about sharing their opinions on customer payments within the public transport industry to discuss what is being done by the sector in order to improve the payment experience for customers – in a bid to improve the passenger experience, as well as encourage more people on-board – and to consider how the pandemic accelerated the adoption of these new technologies.

Participants

Mark Anderson	Patrick Doherty	Tim Joyce
Customer and Commercial Director, The Go-Ahead Group plc	Head of Emerging Verticals, Elavon Europe	Revenue and Distribution Director, Stagecoach Group

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