In-Depth Focus: Passenger Experience

Included in this Passenger Experience In-Depth Focus, which was first published in Issue 3 2023 of Intelligent Transport:

• King County Metro’s vision for a sustainable, inclusive and innovative commuting experience
  Michelle Allison, General Manager of King County Metro, sat down with Intelligent Transport’s Halimah Haque to discuss the agency’s strategies to enhance the passenger experience as it works to revive public transit ridership post-pandemic. By providing a robust service network, improved safety measures, transit ambassadors and technological enhancements, the agency seeks to restore trust, attract riders and offer equitable, sustainable and seamless transportation choices.
• Empowering passenger journeys: Navigating the impact of digitalisation on the transportation experience
  Expert View: Monika Singh, Product Manager at Nomad Digital
• Navigating the short‑ and long-term strategies to ensure an enhanced customer experience
  For Intelligent Transport, Mark Anderson, Customer and Commercial Director at The Go-Ahead Group, provides insightful perspectives on the pivotal role of customer-centric strategies and collaborative initiatives in shaping the future of sustainable and efficient public transportation solutions.
• The 5G connectivity revolution
  Expert View: Pablo Garcia Lopez, Director – Connected Intelligence at McLaren Applied.

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