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Passenger Focus

 

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Foreword: Listening to passengers to improve bus services

6 May 2015 | By Linda McCord, Passenger Manager at Transport Focus

What are bus passengers telling us? “Reduce journey time; 30 minutes is tiring.” “Less heavy use of brakes by the driver…” “Would like a bit more leg room behind the seats…” These are just a few of the thousands of comments we have gathered during the latest Bus Passenger Survey…

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First Bus passenger satisfaction increases

12 March 2015 | By Katie Sadler, Digital Content Producer, Intelligent Transport

The annual Bus Passenger Survey, published by independent watchdog Passenger Focus, has revealed 86% of First Bus passengers are ‘very’ or ‘fairly satisfied’.

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York’s buses ranked among the best in the UK

26 March 2014 | By City of York Council

Passengers on York’s buses rank them amongst the best in the UK according to surveys made by Passenger Focus, the UK’s independent watchdog for bus and rail services...