Transit agency research report: the state of fare collection
Masabi issued a survey in the late summer/fall of 2019 to professionals working for transit agencies and operators around the globe, with a particular focus on fare collection teams.
The way transit agencies and operators purchase and run ticketing (fare collection) systems has not dramatically changed in decades. Of course, new ticketing channels have come onto the market and had a significant impact on how fare collection systems are run/operated, like mobile ticketing for example. And now agencies are looking to introduce Account-Based ticketing systems, so passengers no longer even need a ticket or to understand fares. Instead, they simply tap and ride using a contactless bank card, mobile phone or smartcard.