Mobile ticketing now available for Knoxville Area Transit passengers

Credit: Knoxville Area Transit - Knoxville Mayor Indya Kincannon testing new mobile ticketing offering.

On 8 November 2023, Knoxville Area Transit (KAT) announced that its passengers are now able to use the Transit app to not only to plan their trip and track their bus, but also to pay for their fare. KAT is pleased to introduce mobile ticketing – the ability to purchase bus passes on a mobile device and use that device to scan that pass on the bus, eliminating the need for cash.

KAT partnered with Transit – already the official app of KAT – to add this additional feature, in partnership with fare service provider, Masabi. 

“We are so pleased to be offering this cash-free alternative for paying your transit fare,” said Isaac Thorne, Director of Transit for the City of Knoxville.

“This is an easy and convenient option for passengers,” said Mayor Indya Kincannon. “I have used it myself and find the cashless option another great advancement at KAT.”

The use of cash and paper tickets in the farebox on the bus will still be available. In addition, any mobile phone users who are unbanked may pay for mobile tickets with cash at KAT’s Customer Service window at Knoxville Station during regular hours. A Transit account will still be required to do this.

KAT will have staff available on the bus platform and in the lobby at Knoxville Station for a short period of time to assist passengers in getting set up with the new fare payment option.