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Metrolink, from mobile to multimodal journeys across multiple agencies

Posted: 28 July 2020 | | No comments yet

Metrolink is Southern California’s commuter rail system. The system has seven lines and 62 stations, operating across more than 538 miles of rail.

Metrolink historically operated a paper-based ticketing system. Passengers had to purchase tickets prior to boarding the train, usually at a ticket vending machine. During busy periods, the long lines which built up at vending machines were a source of customer frustration. Metrolink were looking for a way to increase sales capacity, but without having to spend millions of dollars on buying and maintaining additional expensive ticket machines. 











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