Metrolink, from mobile to multimodal journeys across multiple agencies

Metrolink is Southern California’s commuter rail system. The system has seven lines and 62 stations, operating across more than 538 miles of rail.

Metrolink historically operated a paper-based ticketing system. Passengers had to purchase tickets prior to boarding the train, usually at a ticket vending machine. During busy periods, the long lines which built up at vending machines were a source of customer frustration. Metrolink were looking for a way to increase sales capacity, but without having to spend millions of dollars on buying and maintaining additional expensive ticket machines.