BC Transit launches Umo electronic fare system in Northwest British Columbia

Credit: BC Transit

BC Transit has announced that it has officially rolled out its Umo electronic fare system in the Terrace, Kitimat and Skeena regional transit systems, bringing innovative contactless payment options and new fare products to enhance the transit experience for riders across these regions.

The Umo system introduces a range of convenient payment methods, including the Umo Mobility app and a reloadable Umo card, offering flexibility and ease of use for commuters. With the Umo Mobility app, available for free on the Apple App Store and Google Play Store, riders can create accounts to purchase and manage their fare products seamlessly. The app generates a dynamic QR code that acts as the rider’s fare, which can be scanned by a new on-board validator when boarding the bus.

Alternatively, commuters can opt for the reloadable Umo card, obtainable for free from BC Transit Umo vendors. This card allows for repeated use and can be easily topped up with fare products through various channels, including online or via BC Transit’s customer service call centre.

To ensure the security of fare products, riders are encouraged to register their Umo card online or through customer service. Registration helps protect against loss or theft of the card.

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The Umo system also brings forth new and improved fare products designed to suit diverse travel needs. Notable additions include the universal fare products applicable in the Terrace and Kitimat regional transit systems, cash balance options for local and interregional routes, digital transfers, digital 10-ride packages and new 30-day passes that can be activated at any time during the month.

Transitioning from existing fare methods to Umo is anticipated to occur gradually, with BC Transit planning to support riders through this changeover. While cash will remain an accepted form of payment, the introduction of Umo’s electronic options aims to provide greater convenience and efficiency for transit users.

For assistance and support, BC Transit has launched a dedicated Umo customer service call centre, operational during extended hours from Monday to Sunday. Riders can reach out to the call centre for inquiries and assistance related to the new fare system.

BC Transit encourages residents and visitors of Terrace, Kitimat and Skeena to embrace these advancements in transit technology, fostering a more accessible and user-friendly public transportation experience for all.