CTA installs new security camera monitors in customer service booths across all rail stations

Credit: Chicago Transit Authority

The Chicago Transit Authority (CTA) has announced that it has completed the installation of new security camera monitors in every customer assistant (CA) booth across the system, as part of its continued efforts to enhance the security of its riders and employees.

This project is the latest in a series of initiatives that have been deployed in the last month since the introduction of the ‘Meeting the Moment: Transforming CTA’s Post-Pandemic Future‘, a multi-pronged action plan for improving rider experiences to ensure that public transportation is the first choice of travel throughout the region.

Customer assistant booths in every CTA rail station are now equipped with a 21 inch monitor display that offers live feeds from the station’s security cameras. Each monitor is positioned to allow the on-duty employee to monitor the screen for activity throughout the facility, while they carry out their assigned duties either inside or outside the CA booth.

MTA awarded $2 million to install security cameras across subway system

“This project is the latest investment we’ve made in support of our hardworking, front-line employees,” said CTA President Dorval R. Carter Jr. “The ability to monitor station activity in real-time will help our employees better serve customers and help provide a safer travel environment for everyone.”

Work is currently being planned for the second phase of project work, which will include the installation of a new communications console inside the CA booths, featuring a touchscreen monitor that will allow personnel to switch camera views, and have quick, convenient access to other station communications tools and functions. This work is expected to begin in 2023.

Details regarding the next phase of project work are still being finalised and will be announced at a future date. Funding for this initiative is part of CTA’s annual operating budget, and will be approximately $2 Million.