RTD Denver adds mobile ticketing for Access-A-Ride customers

Posted: 21 February 2022 | | No comments yet

In order to improve equity for its passengers, customers who use RTD Denver’s Access-a-Ride paratransit service are now able to purchase their fares by cash, paper ticket or mobile ticket.

bus in Denver

Denver’s Regional Transportation District (RTD Denver) has announced that Access-a-Ride fares are now available on RTD Denver’s Mobile Tickets app, as well as on the Uber, Lyft and Transit apps. As with all mobile tickets, Access-a-Ride tickets can be purchased for immediate use or for future travel.

While pre-purchased tickets remain valid for 45 days after purchase, RTD Denver fares will remain the same price whether paying by cash, paper ticket or mobile ticket, and they are available at Local, Regional and Airport fare levels.

Prior to this launch, Access-a-Ride fares could only be paid in cash or with Local 6-Ride Ticket Books, the latter available at RTD Denver sales outlets, participating King Soopers and Safeway stores or online. Enabling individuals to purchase Access-a-Ride tickets from a smartphone provides them with the same convenience that customers experience on RTD Denver’s fixed-route bus and rail services.

“This is about equity,” said Paul Hamilton, RTD Denver’s Senior Manager of Paratransit Services. “Mobile ticketing gives customers one more option, it brings them into the 21st century and it ensures that they are treated the same way we would treat any of our customers.”

Individuals qualify for travel on Access-a-Ride by being unable to access a bus stop or a lift-equipped fixed-route bus by themselves, or by having a disability that prohibits independent travel on a fixed-route bus, as per criteria set forth in the Americans with Disabilities Act of 1990 (ADA).

RTD has more than 14,700 active Access-a-Ride customers, nearly 1,000 of whom are new to the service within the last year. As of the fourth quarter of 2021, reflecting the most recent data available, an average of 39,179 Access-a-Ride trips were taken each month during the COVID-19 pandemic. Frequent travel destinations include medical offices, dialysis centres, day programmes and workplaces. Access-a-Ride also offers its customers grocery delivery and pickup, a service that debuted in March 2020.