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The Passenger Experience In-Depth Focus in Intelligent Transport Issue 3 2023 features articles from King County Metro and The Go-Ahead Group discussing the importance of enhancing the passenger experience when working to revive public transit ridership post-pandemic and the pivotal role of customer-centric strategies in shaping the future of sustainable…
In Issue 3 2023 of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: exploring the power of contactless and open-loop payment systems in delivering a seamless ticketing experience; navigating short- and long-term strategies to ensure an enhanced customer experience; moving towards a greener and more…
Forming part of the Department of Transport’s new campaign, Your Journey Counts, new research has shown that many people across Ireland already agree that every journey choice can make a difference in lowering carbon emissions and are willing to personally make changes to how they travel.
LA Metro experiences a record-breaking rebound in public transit ridership with a 10% surge in April 2023, signalling a positive turning point from the impacts of the COVID-19 pandemic.
For the second instalment in an online-exclusive series published in partnership with Calypso Networks Association (CNA), Philippe Vappereau, General Manager at CNA, discusses the role that ticketing can play in addressing key environmental concerns and promoting sustainable practices in the transport industry, as well as why it is crucial for…
CTA marks a steady post-pandemic recovery, as its ridership continues to grow, with an annual total of 243.5 million rides in 2022, an increase of over 47 million compared to the previous year.
With passenger levels having reached 103% of pre-COVID levels, the UK rail industry marks a successful post-pandemic recovery, with the RIA urging continued government investment in rail infrastructure.
On-demand and shared mobility – an umbrella term that covers many different forms of transport. From ride- and car-sharing, to Demand-Responsive Transport, to e-scooters and e-bikes, there are many on-demand and shared options that are available to a passenger. Heralded both as a way to fill first- and last-mile transport…
For the first instalment in a new online-exclusive series published in partnership with Calypso Networks Association (CNA), Philippe Vappereau, General Manager at CNA, considers why it is important for public transport operators and authorities to avoid oversimplifying ticketing in order to create a seamless transport experience that is inclusive of…
The four-year contract extension will see Keolis North America continue to operate services in Pomona, California, with a key focus on prioritising safety, the passenger experience and the transition to renewable energy sources.
In an effort to manage rising costs and improve services for commuters, Greater Wellington Regional Council has approved a 6% increase in public transport fares for the first time in two years.
With more local interest, new immigration pathways and 40 new drivers expected to drive Metlink's services in Wellington City, Porirua, and Hutt Valley, Tranzurban is already halfway to its target of hiring 75 drivers by the end of March 2023.
For the first instalment of Intelligent Transport’s exclusive 'The people behind the wheel' series, Godfrey Mawoyo, Head of Operations at Cardiff Bus, shares how his love for being on the road first inspired him to seek a career in the public transportation sector, as well as why he thinks it…
With 249 million passenger journeys having taken place in 2022, the latest figures put Ireland's public transport ridership recovery at 98% of pre-pandemic levels.
Sharon Cooney, Chief Executive Officer of the San Diego Metropolitan Transit System, discusses the various programmes that MTS has launched to encourage passengers back on-board its public transport services, as well as how building trust with passengers formed the foundation of the agency’s post-pandemic recovery efforts.
