In-Depth Focus: Ticketing & Payments
Intelligent Transport Issue 3 2021’s Ticketing & Payments In-Depth Focus features articles discussing the future of fare collection; why ensuring that cash payments are still available is key to ensuring passenger access; and how Tap On/Tap Off schemes can create a seamless customer journey.
Included in this In-Depth Focus:
- California taps into the future of fare collection: Driving a new agenda forward
Gillian Gillett, Program Manager of California Integrated Mobility at the California Department of Transportation, outlines the agency’s vision for a connected transportation network in California, which will offer riders contactless payments and better journey information.
- Contactless cash: Ensuring that everyone is along for the ride
Katherine Conrad, Director of Client Services at NEORide, discusses the introduction of cash payments for mobile tickets across the EZfare payment system and why this is key to ensuring that the needs of both transit and its passengers are met.
- The importance of investing in customer journeys
First Bus Leicester and First Bus Potteries, in partnership with Ticketer and Littlepay, recently announced the implementation of one of the largest Tap On/Tap Off (TOTO) schemes outside of London. Owen Hughes, Head of Retail Development at First Bus, discusses the scheme and its role in creating a seamless customer journey.