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Owen Hughes

 

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The importance of investing in customer journeys

First Bus Leicester and First Bus Potteries, in partnership with…

13 January 2022 | By

First Bus Leicester and First Bus Potteries, in partnership with Ticketer and Littlepay, recently announced the implementation of one of the largest Tap On/Tap Off (TOTO) schemes outside of London. Owen Hughes, Head of Retail Development at First Bus, discusses the scheme and its role in creating a seamless customer journey.

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In-Depth Focus: Ticketing & Payments

Intelligent Transport Issue 3 2021’s Ticketing & Payments In-Depth Focus…

4 October 2021 | By

Intelligent Transport Issue 3 2021’s Ticketing & Payments In-Depth Focus features articles discussing the future of fare collection; why ensuring that cash payments are still available is key to ensuring passenger access; and how Tap On/Tap Off schemes can create a seamless customer journey.

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Intelligent Transport Issue 3 2021

In this issue of Intelligent Transport, we feature exclusive content…

30 September 2021 | By

In this issue of Intelligent Transport, we feature exclusive content from leading industry experts discussing: why integrated transport is essential to post-COVID-19 recovery; how the industry is ensuring that public transport is accessible to all; the role of micro-mobility in MaaS; and much more.