The online applications are part of a series of initiatives MBTA has introduced to improve the experience of its riders, with a key focus on those with disabilities and age based needs.
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Massachusetts Bay Transportation Authority (MBTA)
In order to enhance the customer experience, MBTA's new digital information kiosks and bus shelters will provide riders across the Greater Boston region with access to real-time bus and transit information.
Eliminating fares within public transport is a topic of greater discussion now than it has ever been. For Intelligent Transport, Carol Schweiger takes up the debate.
Massachusetts authorities are planning some quick-build projects in a bid to extend the bus network in Boston and help to relieve some of the most congested areas of the city.
The MBTA will commit to funding the Transit Priority Group for another year, as it looks to improve bus travel in Boston through bus lanes and signal priority.
As COVID-19 has changed the way that the residents of Greater Boston travel, ITDP's Julia Wallerce believes a major rethink in how space is divided between pedestrians, cars, and transit is needed.
Logan Nash, Director of Transit Technology at the Massachusetts Bay Transportation Authority’s Customer Technology Department, explains how the authority has applied modern principles of research, design and technology to build an internal dispatch app for its bus field staff, and the opportunities this presents for rider-facing technology.