MBTA launches online applications for TAP and Blind Access customers

Posted: 28 September 2022 | | No comments yet

The online applications are part of a series of initiatives MBTA has introduced to improve the experience of its riders, with a key focus on those with disabilities and age based needs.

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The Massachusetts Bay Transportation Authority (MBTA) has announced that eligible riders can now apply online for a new, renewal, or replacement TAP Card or Blind Access Card. People with disabilities (including low vision) and Medicare cardholders are eligible for reduced MBTA fares with a TAP Card, while people who are legally blind are eligible for free MBTA fares with a Blind Access Card.

With the launch of these two online applications, MBTA now accepts online applications for the following free/reduced fare programmes: Blind Access, TAP, Senior and Youth Pass. Riders will still be able to apply in-person at the CharlieCard Store for Senior, Blind Access, and TAP as they do now and can also visit the MBTA Mobility Center for online application support. 

“I am pleased to announce the launch of the online application portal to allow all of our reduced fare riders online access, which provides reduced fare riders with broader access and more convenience,” said MBTA General Manager Steve Poftak. “We have made significant investments in equipment, staff resources, and technology solutions to improve the experience of our riders with a specific focus on riders with disability and age based needs.”

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“Greater accessibility to MBTA resources supports independence and self-determination of individuals who are blind,” said Massachusetts Commission for the Blind Commissioner David D’Arcangelo. “We are pleased to collaborate with the MBTA on streamlining the process of obtaining and updating our Blind Access Cards. This is a game-changer for our consumers who no longer have to travel to an office in order to receive the cards, offering them a more equitable and efficient solution to travel in Massachusetts.”

The online applications for the MBTA’s free/reduced fare programmes offer riders a convenient method to apply for and receive a new card without having to visit the store. Riders can apply to these respective programmes remotely and easily online from a computer or mobile device in English, Chinese, Spanish, and Portuguese. 

In addition to the online applications, MBTA recently removed rider photos, names, and expiration dates from Senior Cards for people 65 and older to simplify the card fulfilment process for these riders.