In conclusion to our Ticketing & Payments In-Depth Focus, we asked a number of industry experts the following: how important is it for transport providers to be able to incrementally improve and update their ticketing systems as the pace of innovation continues to quicken?
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Issue 1 2020
Mariell Hallenhed, Product Owner, Ticketing and Payment at Skånetrafiken, tells us about the organisation’s break from the traditional in creating its own bespoke ticketing system in-house.
After years of success, San Francisco Bay Area’s payment card system is about to undergo a transformation to become account-based, simplifying the passenger experience. Jason Weinstein P.E., the Metropolitan Transportation Commission’s Program Manager, explains how the region is preparing for the transition.
Our main transportation routes are in place – it is the on-demand collection and dispatch of passengers at the start and end of each trip that needs to be solved next. Jeroen Beukers, expert in autonomous vehicles at Transports publics genevois (tpg), asks whether the solution to this challenge could…
From being rated the best railway operator in the customer satisfaction-based Swedish Quality Index Survey four years in a row, to maintaining a 99.9 per cent on-time rate in Hong Kong, MTR Corporation’s Chief Executive Officer – European Business Jeremy Long, explains how innovation in digital technology has been central to enhancing both MTR’s customer experience and…
Logan Nash, Director of Transit Technology at the Massachusetts Bay Transportation Authority’s Customer Technology Department, explains how the authority has applied modern principles of research, design and technology to build an internal dispatch app for its bus field staff, and the opportunities this presents for rider-facing technology.
The new European Commission’s unveiling of key positions and policy direction for the next five years is driving the International Association of Public Transport’s (UITP) work at a European level. Thomas Avanzata, Senior Director of the UITP European Department, details the association’s work over the past year and outlines what can…
Shenzhen, China boasts the largest electric bus fleet in the world. Hallie Liao and Chris Liang of the International Development Department at Shenzhen Bus Group spoke to Intelligent Transport’s Luke Antoniou about the transition to e-mobility and the challenges that came with becoming fully electric.
Yssoufou Cisse, Head of UITP Africa Regional Office & Secretary General UATP and Nosipho Pambuka, Managing Executive of the ICT-Works Transport Solutions Business Unit, share their experience of implementing First World systems into the complex and unique infrastructure of the African continent.