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Issue 1 2020

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Upgrading San Francisco’s clipper system

27 May 2020 | By

After years of success, San Francisco Bay Area’s payment card system is about to undergo a transformation to become account-based, simplifying the passenger experience. Jason Weinstein P.E., the Metropolitan Transportation Commission’s Program Manager, explains how the region is preparing for the transition.

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Connecting urban mobility and passenger experience

28 February 2020 | By

From being rated the best railway operator in the customer satisfaction-based Swedish Quality Index Survey four years in a row, to maintaining a 99.9 per cent on-time rate in Hong Kong, MTR Corporation’s Chief Executive Officer – European Business Jeremy Long, explains how innovation in digital technology has been central to enhancing both MTR’s customer experience and…

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Advocating for public transport in the European Union

28 February 2020 | By

The new European Commission’s unveiling of key positions and policy direction for the next five years is driving the International Association of Public Transport’s (UITP) work at a European level. Thomas Avanzata, Senior Director of the UITP European Department, details the association’s work over the past year and outlines what can…