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Issue 1 2020

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Connecting urban mobility and passenger experience

28 February 2020 | By

From being rated the best railway operator in the customer satisfaction-based Swedish Quality Index Survey four years in a row, to maintaining a 99.9 per cent on-time rate in Hong Kong, MTR Corporation’s Chief Executive Officer – European Business Jeremy Long, explains how innovation in digital technology has been central to enhancing both MTR’s customer experience and…

article

Advocating for public transport in the European Union

28 February 2020 | By

The new European Commission’s unveiling of key positions and policy direction for the next five years is driving the International Association of Public Transport’s (UITP) work at a European level. Thomas Avanzata, Senior Director of the UITP European Department, details the association’s work over the past year and outlines what can…