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Jeremy Long - MTR Corporation



Connecting urban mobility and passenger experience

28 February 2020 | By

From being rated the best railway operator in the customer satisfaction-based Swedish Quality Index Survey four years in a row, to maintaining a 99.9 per cent on-time rate in Hong Kong, MTR Corporation’s Chief Executive Officer – European Business Jeremy Long, explains how innovation in digital technology has been central to enhancing both MTR’s customer experience and…