Unlocking the power of mobile apps in transit
In this whitepaper, Ecolane highlights how the power of self-service mobile apps can be unlocked by transit as the number of people making the migration to self-service applications increases.
Transit agencies offering self-service applications – whether that be via a web portal or mobile app – put the power of transit back in the hands of the rider. People are already making the migration to self-service applications by using ride-hailing apps, such as Uber and Lyft, at an increasing rate, and those numbers are expected to grow at a compound annual growth rate of 20 per cent until 2025 as people get used to the idea of self-service.
Web portals and mobile phone applications aren’t going anywhere anytime soon, and the positive impact that they have on transit will continue to grow. Be that rider experience or agency savings, self-services prove to be valuable and are on an inevitable path of becoming a necessity as riders become more and more tech savvy.
So, until the next ‘iPhone’ comes along and makes mobile apps obsolete (which is something that no-one will see for quite some time), it is time for transit agencies to evolve and embrace the present and future of self-service applications.
In this whitepaper, Ecolane highlights how the power of self-service mobile apps can be unlocked by transit.