New ride app pick up and drop-off locations at Denver International Airport
Ridesharing app services, Lyft and Uber, operating at Denver International Airport, are being moved to Level 5.
From 18 June 2019, passengers using a ride app service will be dropped off or picked up from Level 5, Island 5 with other ground transportation services.
Passengers travelling to the airport via a ride app service will be dropped off curbside at their specified airline location on Level 5, east and west.
Arriving passengers who have requested rides through the Lyft and Uber apps will exit the terminal through doors 506-510 (west side) and 507-511 (east side) on Level 5 near baggage claim and proceed to Island 5 for pick up.
The move is intended to streamline the process by moving congestion away from the old location at Level 6, and make drop off and pick up easier for both passengers and their drivers.
“We have worked with our ride app partners to improve the overall experience for both ride app customers and drivers,” said DEN Chief Operating Officer Chris McLaughlin. “The new pickup and drop-off locations will help connect passengers and drivers more efficiently while also reducing curbside congestion on Level 6.”
Passengers who plan to depart the airport using a ride app service should request their ride after they collect luggage from baggage claim, then follow signs for ground transportation in the terminal to the ride app pick up area. In the Lyft or Uber app, passengers will select whether they are located at Terminal East or Terminal West and then will proceed to Level 5, Island 5 to meet their driver.