UITP and EPF collaborate on updated Passenger Charter

UITP and the European Passengers’ Federation (EPF) have come together to issue an updated version of the Passenger Charter, initially released in 2006.

The UITP-EPF European Passenger Charter was signed by UITP Secretary General Mohamed Mezghani, EU Committee Chair Ulrich Weber, Michel Quidort, EPF President, and Willy Smeulders, member of the EPF Management Board, during the most recent UITP EU Committee meeting in Brussels.

Mohamed Mezghani and Michel Quidort sign the updated charter

The update comes 13 years after the initial charter was released in order to ensure it’s in line with the needs of public transport passengers across Europe today.

The new charter covers technological and legislative developments of the past 13 years, such as e-ticketing, real-time information and new passengers’ rights regulations.

Commenting on the signing, UITP Secretary General Mohamed Mezghani said: “UITP is pleased to launch this new passenger charter together with the EPF. It reflects the current technological improvements which the public transport sector is embracing, while ensuring the fundamental passengers’ rights defined by EU law. We encourage our European members to make use of this newly updated document.”

The updated charter will provide opportunity to reinforce the dialogue between customers, operators, and authorities.

Also commenting, Michel Quidort, EPF President, said: “EPF is glad to be part of this work together with UITP, and hopes that the public transport sector will make broad use of this charter, for the benefits of the European passengers.”