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TfL mobile app now displays journey history and payments on the go

Posted: 21 June 2018 | | No comments yet

Customers using contactless payment cards across London can now conveniently view their journey history and check or top-up payments on the go…

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Customers using contactless payment cards in London can now view their journey history on the go following the latest update to the free Transport for London (TfL) Oyster and contactless app.

Half of all Tube and rail pay-as-you-go journeys in London are made using contactless payment cards or mobile devices. More than 17 million pay-as-you-go journeys a week are made across public transport services; providing value for money, flexibility and convenience.

The success of contactless payment in London is leading more cities to introduce the technology as a convenient method of paying for travel.

Shashi Verma, Chief Technology Officer at Transport for London, said: “We’re delighted that so many Londoners have already downloaded our app, making it easier to check journey history and top-up on the go. This latest update follows feedback from customers and is part of our work to make travelling in London simple and convenient for everyone.”

TfL has updated the free app – available to download from the Google Play Store and Apple App Store – to enable customers to view their journey and payment history and see if they have any ‘incomplete’ journeys. Customers can use their smartphone to quickly add pay-as-you-go credit or season tickets to their Oyster card.

Since the app launched in September 2017, more than 800,000 downloads have been made.

Customers can add their contactless payment card to an online account, personalise cards or devices and hide features that are not required. New features on the app illustrate updated maps and design changes to improve the customer experience.

Chief Executive of London Chamber of Commerce and Industry, Colin Stanbridge, said: “We support any improvements to make London’s public transport network easier, cheaper and more attractive to use: in doing so, benefitting commuters, tourists and the economy as a whole. Using contactless cards to travel has made great strides in this area and this update to the app would appear to take these changes a stage further.”

TfL is now working to introduce further improvements to make all the functions of the app available to customers using concessionary cards such as Zip and Student photocards. Future changes are expected to make it easier in requesting refunds.

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