TfL launches partnership to enhance accessibility for individuals with autism and learning disabilities

Transport for London (TfL) has announced that it has joined forces with the British Institute of Learning Disabilities (Bild) and People First to gain insights into the experiences of individuals with autism, learning disabilities, or difficulties when using public transportation. This initiative aims to inform future TfL customer initiatives and enhance the accessibility of London’s transport network.

The partnership kicks off with a comprehensive survey designed to explore the challenges faced by individuals with autism, learning disabilities, or difficulties while navigating London’s transportation system. The survey, closing on 15 January 2024, seeks input not only from those with lived experiences but also from their supporters, as well as occasional and regular visitors to London.

TfL has a strong commitment to ensuring that London’s transport network is accessible to all. Among its existing initiatives are a free travel mentoring service, a travel support card to communicate assistance requirements and the “Turn Up and Go” service on the Underground, Overground and Elizabeth line. In addition, the “please offer me a seat” badge, introduced in 2017, has been distributed to over 100,000 individuals with invisible conditions or non-visible disabilities.

Deputy Mayor for Transport, Seb Dance, said: “I encourage everyone to complete the survey and ensure their views are heard so TfL can improve its services and continue building a fairer, more accessible London for everyone.”

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Mark Evers, Chief Customer Officer for TfL, said: “This partnership with Bild and People First will help us achieve this by growing our understanding of the challenges people with autism, learning disabilities, or difficulties face travelling around London.”

The survey, a key component of this collaboration, will play a crucial role in shaping future policies and projects, ensuring that the needs and experiences of those with autism and learning disabilities are considered in the development of a more accessible London.

Kate Brackley, Learning Disability Advisor at Bild, said: “For many people with learning disabilities transport is a big issue. As someone who has a learning disability, I have used transport in my life and yes I do find things a bit difficult, but given the right support you can do anything. I recently used the Tube by myself for the first time, I’m not used to doing that and I was so pleased that I was confident and managed to do it.”

As the survey unfolds, it is expected to provide valuable insights that will pave the way for tangible improvements in London’s public transportation system, fostering inclusivity and independence for all residents and visitors alike.