NJ TRANSIT enhances customer experience with Tap & Ride payment option

Posted: 13 October 2023 | | No comments yet

NJ TRANSIT is set to transform the daily commute for bus and light rail passengers with the introduction of ‘Tap & Ride,’ enabling customers to utilise contactless credit and debit cards for a smoother commute.

NJ TRANSIT enhances customer experience with Tap & Ride payment option

NJ TRANSIT has announced that it is rolling out a convenient and efficient ‘Tap & Ride’ payment option. This innovative feature allows passengers to use their contactless credit and debit cards to pay their fares on-board buses and at light rail stations.

Effective immediately, ‘Tap & Ride’ is available for all NJ TRANSIT bus routes, except for A&C and O.N.E. emergency stabilisation service routes. In addition, it covers all light rail lines, providing commuters with a hassle-free way to pay for their journeys.

Diane Gutierrez-Scaccetti, New Jersey Department of Transportation Commissioner and NJ TRANSIT Board Chair, expressed her enthusiasm for this enhancement, stating: “With ‘Tap & Ride,’ customers have an additional quick, convenient payment option. NJ TRANSIT continues to advance new and innovative ways to improve the customer experience.”

NJ TRANSIT President & CEO Kevin S. Corbett said: “As part of our ongoing efforts to leverage technology to improve the customer experience, NJ TRANSIT is pleased to launch ‘Tap & Ride.’ This new fare payment option will not only be more convenient for customers, but it will speed up the boarding process by reducing onboard transaction times.”

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The ‘Tap & Ride’ programme initially covers adult one-way tickets for buses and all three light rail lines, with plans to expand to accept payment for more ticket types in the near future.

For bus riders, using ‘Tap & Ride’ is as simple as tapping contactless credit or debit cards at the on-board validator (OBV) when boarding the bus. Passengers should also inform the operator of the number of zones they wish to travel. With the tap, the fare is paid, making the process quick and convenient.

Light rail passengers will find it equally easy to use ‘Tap & Ride.’ To pay for an adult one-way fare, they simply need to tap their contactless credit or debit card at the station validator. Fare enforcement officers are equipped with mobile scanners and may ask passengers to tap the same card used for their purchase as proof of payment validation.

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