Waukesha Metro introduces new WisGo fare payment system

Posted: 21 September 2023 | | No comments yet

The introduction of WisGo will allow Waukesha Metro customers to benefit from a simplified and versatile payment system, promising a more convenient and efficient experience while using public transit.

Waukesha Metro introduces new WisGo fare payment system

Credit: City of Waukesha

Waukesha Metro has announced that it has introduced WisGo, a cutting-edge fare collection system, in collaboration with Umo. WisGo offers numerous enhancements for public transit riders, including diverse payment options, fare capping and seamless connections to neighbouring transit services like the Milwaukee County Transit System.

The WisGo mobile app had made its debut on 11 September 2023, while the release date for the WisGo cards will be announced in later Autumn 2023. Commuters will have until April 2024 to transition from the previous fare system to WisGo, although cash payments and transfers will remain available.

Mayor Shawn N. Reilly of the City of Waukesha said: “We’re proud to make transit in the region easier through one, simplified payment system and look forward to modernising how our people get to important destinations such as work, school and medical appointments through WisGo.”

“I’m excited to see that many of our riders are already using WisGo within the Umo mobile app to connect to Milwaukee County. The feedback we’ve received from riders has been very positive,” said Brian Engelking, City of Waukesha Transit Manager.

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Waukesha Metro is the second transit agency to adopt WisGo, following the Milwaukee County Transit System’s pioneering move. Other nearby transit agencies are gearing up for a similar transition, promising Wisconsin’s commuters a seamless and convenient payment experience.

WisGo offers multiple payment avenues, including the Umo mobile app, which accepts credit cards, debit cards, Apple Pay, Google Pay and WisGo cards. Commuters simply scan the QR code on the Umo app screen or WisGo card, and the system deducts the correct fare. Once a rider reaches the fare cap, further deductions cease, and low fund balances are promptly flagged.

Furthermore, WisGo introduces fare capping, allowing riders to save money as they travel more without the need for daily, weekly, or monthly passes. Once the cap is reached, subsequent trips within a specific time frame are free. Fare capping extends to regular, reduced fare and youth riders when using other participating WisGo transit agencies.