TransitLink and EZ-Link merge for seamless ticketing experience in Singapore

Posted: 29 March 2023 | | No comments yet

Singapore’s Land Transport Authority is integrating Transit Link and EZ-Link to provide commuters with a simplified ticketing experience through a unified mobile app and customer service interface.

TransitLink and EZ-Link merge for seamless ticketing experience in Singapore

The Land Transport Authority (LTA) has announced that its wholly-owned subsidiaries, TransitLink Pte Ltd and EZ-Link Pte Ltd, are working together to simplify and streamline the ticketing experience by providing commuters with a single point of contact for all transit ticketing and travel card-related services.

The integration of these services is timely with the evolution of the transit payment landscape over the last few decades. TransitLink had first been set up in 1987 to process fare transactions and provide transit ticketing services, such as top-ups. Subsequently, EZ-Link had been established in 2002 to oversee the sale, distribution and management of EZ-Link cards when Singapore adopted contactless payment for public transport journeys.

With the launch of SimplyGo in 2019, both transit ticketing and travel card-related services have become closely related. According to LTA, one in two adult trips on public transport today are made using SimplyGo and adoption is set to grow further as more categories of concession cards are upgraded to support this feature.

Unifying all transit ticketing and travel card-related services will provide a one-stop customer service touchpoint for commuters. For example, instead of using two separate mobile applications to view fares and top up travel cards, the TransitLink, SimplyGo and EZ-Link mobile applications will be consolidated to provide commuters with access to a range of ticketing and card-related services through a single interface. Similarly, commuters will be able to get assistance on all ticketing and card matters through an integrated customer service.

While the consolidation of transit services is taking place, commuters can continue to approach TransitLink and EZ-Link for their respective services. Commuters may also continue using their existing mobile applications and there will be no change to how people pay their fares.

In-Depth Focus: Ticketing & Payments

In addition, both TransitLink and EZ-Link are also planning to merge into a single entity, providing commuters with a common platform for unlocking new innovation and business opportunities, such as expanding the use of SimplyGo Concession cards.

LTA is working with the leadership team and management staff from both the subsidiaries to implement the integration of services and merger of the entities. This includes the consolidation of mobile applications and customer service touchpoints, as well as ensuring the seamless integration of staff and operations. 

“The transit ticketing landscape in Singapore has evolved considerably in the recent years. With the increasing adoption of SimplyGo, this stronger collaboration between TransitLink and EZ-Link will provide commuters with greater convenience and access to related transit ticketing services through a single interface,” said Ng Lang, Chief Executive of LTA. 

Subject to regulatory approvals, the merger is expected to be completed in the second half of 2024.