DDOT adopts Token Transit app for mobile ticketing

Posted: 24 February 2023 | | No comments yet

By switching to Token Transit, the Detroit Department of Transportation and SMART Bus will simplify purchasing transit passes, providing passengers with quicker access to bus and train services.

DDOT adopts Token Transit app for mobile ticketing

Credit: Detroit Department of Transportation

The Detroit Department of Transportation (DDOT) has announced that it is is switching to Token Transit’s mobile ticketing app, with payment with the current app, Passport, to be phased out after 28 February 2023.

While riders can still buy 24-hour and 4-hour passes on either the Dart app or Token Transit, 31-day and 7-day passes can only be purchased via Token Transport. Any already purchased, unused passes in a rider’s Passport wallet will be transferred to Token Transit by 1 March 2023.

DDOT and SMART riders have been asked to download the Token Transit app and create an account before 1 March 2023 to prevent delays while boarding. Token Transit has committed to providing technical support to DDOT and SMART riders, via the ‘Help’ section in the app’s settings.

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The Token Transit app is expected to provide an improved overall digital ticketing experience for customers. Token will provide mobile ticketing for both DDOT and SMART Bus via its Dart regional passes. Using the Token Transit app, riders can purchase transit passes on their smartphones and board the bus by showing the driver a pass on their phone.

DDOT’s Executive Director of Transit, Mikel Oglesby, said: “As more and more of our ridership goes digital, we are working hard to be at the forefront of providing service to our riders where they are. Token Transit will be an excellent partner for digital ticketing and other technology upgrades in the years to come.”

“We are in a digital age and transit riders expect technological advancements to improve the rider experience,” said SMART General Manager Dwight Ferrell. “The change to Token Transit will simplify purchasing passes and allow passengers to board quicker at stops. Furthermore, Token Transit is a major upgrade for those visiting the Detroit area in terms of traveling by plane, train or cross-country bus. The influx of major events coming to Detroit positions SMART to accommodate tourists familiar with the Token Transit App to purchase passes easily, quickly and affordably.”