TransLink completes installation of trip-planning touchscreens across transit hubs
In line with its commitment to enhance the customer experience, TransLink’s new digital transit kiosks will provide riders with access to real-time service information and allow them to plan their journeys more easily.
TransLink has announced that it has completed the installation of 54 digital touchscreen transit kiosks at key SkyTrain stations, bus loops, West Coast Express stations, SeaBus terminals, and Park & Rides. The state-of-the-art touchscreens help customers more easily plan their trips and have access to live transit information while travelling on the system.
The kiosks are part of TransLink’s commitment to continuously improve and modernise customer communication as detailed in the Customer Experience Action Plan, released in early 2022.
“Getting our customers information in the right time and the right place is a priority for us at TransLink,” said TransLink Vice President of Customer Communications and Public Affairs Steve Vanagas. “These digital touchscreen kiosks give our customers access to real-time information as they are moving through the system. It’s a technology upgrade that helps make journeys simpler, more seamless and more informative.”
The transit kiosks can be used to:
- Plan trips
- View live transit schedules
- See upcoming departure times
- Be alerted to updates on the network
- Receive emergency messages and notifications.
This technology also gives TransLink the ability to utilise the kiosk screens for urgent and important customer information, such as service delays or elevator maintenance.
As part of TransLink’s continued efforts to improve customer communication technology, there are also 280 new digital information screens at SkyTrain stations, upgraded sound systems in stations and on-board trains, and real-time bus information at every RapidBus stop.
Other upcoming communication improvements through TransLink’s Customer Experience Action Plan include better transit alert texts, audio announcement upgrades, as well as expanding real-time information displays.
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