Transdev to oversee COTA paratransit and on-demand services

Posted: 13 January 2022 | | No comments yet

As part of the new partnership, Transdev USA will be responsible for the operation and maintenance of the Central Ohio Transit Authority’s 73 paratransit and on-demand transit vehicles.

Transdev to oversee COTA paratransit and on-demand services

Transdev USA has announced that it has launched its new partnership with the Central Ohio Transit Authority (COTA), in which it will oversee COTA’s Mainstream Paratransit and Mainstream On-Demand services. This includes all aspects of service operation (scheduling and dispatching); the reservation services; the operation and maintenance of COTA’s 73 vehicles; and the hiring and training of the corresponding personnel.

COTA Mainstream offers origin-to-destination rides for people whose functional limitations prevent them from riding COTA’s fixed route buses and offers eligible riders with two Mainstream options:

  • The Mainstream Paratransit service allows passengers to reserve their shared-ride trip through the COTA reservations department phone line, email or fax line
  • The Mainstream On-Demand service involves passengers contacting the call centre to reserve private, accessible, same-day, non-stop, door-to-door service.

“We’re proud to add this contract to our portfolio. COTA is well known, both in the Midwest and nationally, for being a very innovative and forward-thinking system – just one more reason why this partnership is such a great fit. Transdev is committed to a smooth, seamless transition of services,” said Bill Spraul, Transdev’s Regional Vice President for the south-central region. “Nothing will change for our new passengers. The service that they rely on will continue to be available where and when they need it – just as they deserve. We look forward to sharing our best practices, evaluating new technology options and leveraging our safety expertise to ensure that our new passengers enjoy a positive customer experience every time that they use our service. For us, it’s always about providing safe, consistent and reliable service to our passengers.”