Making Vienna smarter and more digitally connected

While Vienna has developed its public transportation systems and accompanying infrastructure tremendously in recent years, the term ‘smart city’ has encouraged further debate on urban mobility. Gregory Telepak, Technical Officer and Project Manager, and Alexander Scholz, Junior Expert in Mobility, both from the Vienna City Administration, detail Vienna’s plans to continue improving its technologies and transport offerings.

Making Vienna smarter and more digitally connected

When visitors talk about their experiences in Vienna, they often highlight the network of subways, trams and buses which enable quick journeys from one activity to the next. Easy access has been a guiding principle in creating and managing Vienna’s transport system and is now reflected everywhere, from the system of lines to ticketing options. One example is the 365 Euro annual pass, which has received popular reviews with the Viennese. Because services run in close intervals – almost all the time and to nearly all places – detailed timetables are not always required and so traditional methods of communicating the services are often still sufficient, such as the map system.

These high standards are the results of years of hard work following a consistent strategy and significant investment. Planned future tram projects and subway extensions, such as the new U2/U5 development, also show that there are still further advancements to be made. The internet, and its availability through mobile devices, has created huge opportunities to be able to contact customers and assist them with mobility choices. For a long time, timetables and real-time traffic information databases were not open to multinational IT giants, so solutions – like ‘qando’, a routing and real-time information app – were developed by Vienna’s main, publicly owned transport operator, Wiener Linien.

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