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Passenger Experience In-Depth Focus 2017

Posted: 29 August 2017 | | No comments yet

In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro…

Passenger Experience In-Depth Focus - Issue #4 2017
  • The UX-factor: enhancing digital customer dialogue
    Ruud van der Ploeg, Secretary General of the European Metropolitan Transport Authorities (EMTA)
  • How passenger information contributes to passenger satisfaction
    Gary Umpleby, UK Business Advisor, Hogia Transport Systems Ltd
  • Passenger satisfaction via passenger awareness
    Phil Hewitt, Metro Programme Director, Transport for West Midlands

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