Passenger Experience In-Depth Focus 2017
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Posted: 29 August 2017 | Intelligent Transport | No comments yet
In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro…


- The UX-factor: enhancing digital customer dialogue
Ruud van der Ploeg, Secretary General of the European Metropolitan Transport Authorities (EMTA) - How passenger information contributes to passenger satisfaction
Gary Umpleby, UK Business Advisor, Hogia Transport Systems Ltd - Passenger satisfaction via passenger awareness
Phil Hewitt, Metro Programme Director, Transport for West Midlands
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Related topics
Passenger Experience, Ticketing & Payments
Issue
Issue 4 2017
Related organisations
European Metropolitan Transport Authorities (EMTA), Hogia Public Transport Systems Ltd, Passenger Focus, Transport for West Midlands (TfWM)
Related people
Gary Umpleby, Phil Hewitt, Ruud van der Ploeg