Passenger Experience In-Depth Focus 2017
In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro…
- The UX-factor: enhancing digital customer dialogue
Ruud van der Ploeg, Secretary General of the European Metropolitan Transport Authorities (EMTA)
- How passenger information contributes to passenger satisfaction
Gary Umpleby, UK Business Advisor, Hogia Transport Systems Ltd
- Passenger satisfaction via passenger awareness
Phil Hewitt, Metro Programme Director, Transport for West Midlands
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