List view / Grid view
Intelligent mobility, in particular the concept of Mobility-as-a-Service, is gaining…
Intelligent mobility, in particular the concept of Mobility-as-a-Service, is gaining a lot of attention in the contemporary debate about the future of mobility. In this article, which draws on EMTA’s current research on MaaS, Ruud van der Ploeg, EMTA General Secretary, and Thomas Geier, EMTA Research Assistant, address the challenge…
In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with…
In this Passenger Experience In-Depth Focus: Enhancing digital dialogue with customers, using customer information to improve customer satisfaction and how raising awareness has improved customer satisfaction for the Midland Metro...
Ruud van der Ploeg, Secretary General of the European Metropolitan…
Ruud van der Ploeg, Secretary General of the European Metropolitan Transport Authorities (EMTA), explains why identifying passenger needs and focusing on user experience will help determine the future success of smart ticketing technology and Mobility-as-a-Service.
