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Improving passenger experience: brilliant basics

10 December 2019 | By

Passenger expectations are changing so that their experiences on transport more closely align with comforts they'd expect in their own home. Ian Wright, Head of Innovation and Partnerships at Transport Focus, explains how various technologies can be used as tools to help operators deliver transport's 'brilliant basics', and build trust in…

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Smart Ticketing & Payments In-Depth Focus 2018

27 February 2018 | By

Ticketing and payment schemes and solutions are constantly evolving along with the technology that makes them possible. Find out how mobile apps are now a major part of making public transport usage a seamless travel experience, but also why passenger experience must be at the heart of their development.