Safe travel training for mobility scooter and wheelchair users available on DLR

Posted: 29 November 2018 | | No comments yet

The Docklands Light Railway (DLR) was the first fully accessible railway in the UK, and now it is further developing its offering for passengers with reduced mobility.


The Docklands Light Railway (DLR) Community Ambassador programme is offering free advice and training to mobility scooter and wheelchair users. 

Run by KeolisAmey Docklands (KAD), operator of the DLR, the voluntary scheme will help mobility-impaired passengers stay safe while travelling, as well as improve their independence when using the transport network.

The Community Ambassador programme includes liaising with the local community through schools, community groups and local businesses to provide travel advice and assistance. Ambassadors have accredited accessibility training and have worked closely with charity organisation Whizz-Kidz, who support wheelchair users between the ages of two and 25 years.

Trish Ashton, TfL’s General Manager of the DLR, said: “Our Community Ambassadors do fantastic work within the local community, particularly with passengers who need a little extra support. The DLR network is fully accessible and helping people feel more confident while travelling is an important way to build their independence. This training will be invaluable to many people and we invite them to sign up today.”

Ambassadors are available to meet people of all ages who need mobility support, as well as their carers, to provide training on how to safely operate on DLR platforms and trains, including manoeuvring in and out of station lifts, boarding and departing the train and the best place to position scooters and wheelchairs inside the train. Guidance will also be provided on how to request assistance during journeys from members of staff onboard the train. The Community Ambassadors will conclude the training by accompanying participants on a DLR journey.

Lucy Sabia, DLR Community Ambassador, said: “Being independent is a right and not a luxury for any individual. If for any reason an individual is prevented from being independent be it a physical obstacle or a lack of confidence, it is our duty to help them. I feel privileged that my role as a DLR Community Ambassador allows me to contribute in making a positive impact to people in need.”

Lexian Porter, Whizz-Kidz London Ambassador, said: “It’s great to know that improving the accessibility of the DLR and giving wheelchair and scooter users the confidence to travel on it is a priority for TfL. Free advice and training from the Community Ambassador programme is essential for encouraging wheelchair and scooter users to access all that London has to offer.”