First Transit takes over shared ride service for passengers with disabilities

Posted: 5 October 2018 | | No comments yet

In Vancouver, First Transit is now operating the door-to-door shared ride service for passengers with physical or cognitive disabilities.


First Transit has started operating TransLink HandyDART service in Vancouver – a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transport without assistance.

First Transit hired more than 500 employees, providing each with training to book, schedule and operate 320 buses for the TransLink HandyDART service.

The company now operates the TransLink HandyDART custom transit service including dispatch, reservations and trip delivery on behalf of TransLink, after the terms of an agreement were finalised in March 2018. 

“We’re very proud to have long-standing partnerships in several Western Canada communities,” says John Peck, Regional Vice President for First Transit. “We look forward to providing exceptional custom transit service to the citizens of Greater Vancouver.” 

First Transit currently operates the majority of the HandyDART service in British Columbia outside of Metro Vancouver on behalf of BC Transit, including Victoria, Kelowna and Kamloops.