New smart kiosks launched by Dubai Roads and Transport Authority

Credit: Roads and Transport Authority

The Roads and Transport Authority (RTA) in the Emirate of Dubai has announced the launch of a new generation of smart kiosks with advanced features and modern designs to improve ease of use and to provide its services around the clock to all, including people of determination, as part of its efforts to achieve its strategic goals of enhancing customer happiness. The 32 kiosks have been installed in 21 locations, including RTA’s main building, customer happiness centres, main service provider centres and at several vital locations in the Emirate of Dubai.

The smart kiosks project is a successful example of the RTA’s use of the latest technologies to enhance the customer experience, in line with the directives of the Dubai government and the objectives of the Hamdan bin Mohammed Smart Government Programme to improve government services, achieve customer happiness and provide the necessary support following international best practices.

The new kiosks provide 28 different digital services related to vehicle licensing, drivers, parking, nol Pay and revenue management services (licensing, sales invoice, etc.) and are available round the clock to meet the needs of the public. The new kiosks provide various payment options for their users, including cash, credit card and payment via NFC technology on smartphones.

RTA stated that the new kiosks are characterised by an automated and intelligent performance monitoring feature to monitor the performance of the kiosks and develop services continuously, which contributes to providing effective and high-quality services to customers around the clock.

RTA launched the project to upgrade smart kiosks in 2021, with the aim of developing and improving customers’ experience with digital services. Since then, the project has witnessed significant demand and success in serving the community and increasing the level of customer happiness. It also included an expansion in the number of kiosks and their locations to serve a larger segment of customers, as eight new kiosks were added in six locations and 24 other kiosks were upgraded.