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Metrolink introduces flexible fare to reflect changing work patterns

Posted: 3 September 2020 |

The 5-Day Flex Pass will be available during a six-month pilot period and may be added to permanent fare options once its value to customers is determined.

Metrolink introduces flexible fares to reflect changing work patterns

Metrolink, Southern California’s passenger rail service, has introduced the 5-Day Flex Pass, a new fare solution in response to changes in workers’ commuting patterns post COVID-19.

The new fare pass aims to serve workers who need to get to their workplaces less frequently than the traditional daily commute, providing five one-day passes that can be used at any point over 30-days and at a 10 per cent discount.

“Many commuters have spent the quarantine working from home and their employers have realised that telecommuting can work,” said Metrolink Board Chair, Brian Humphrey. “We know what worked for our riders before COVID-19 won’t necessarily work for them today. We expect the 5-Day Flex Pass will be a great option for those with adjusted office schedules.”

The 5-Day Flex Pass is available exclusively on the Metrolink Mobile App. To purchase, riders choose their origin and destination stations, then select 5-Day Flex Pass from the ticket menu. Once the pass is purchased, riders will find five one-day passes in their Mobile App ticket wallet. On the day of travel, the rider simply activates one of the one-day passes before boarding; the activated one-day pass will expire at the end of the day.

“As we collectively look ahead to Labor Day, our community is working hard to breathe life back into our economy in a way that makes sense for our workers post COVID-19,” said Metrolink CEO, Stephanie N. Wiggins. “For Metrolink, that means supporting our region’s workforce with smarter, better essential services that meet their needs now and into the future. The Five-Day Flex pass is one part of that.”

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