Collaboration is critical for creating a MaaS platform of the future

A lot has been said about the positive transformative potential of Mobility-as-a-Service (MaaS), but the best way to facilitate its implementation is still being debated worldwide.

The pandemic has changed the way we engage with transport, but it hasn’t taken away the need for MaaS. A working solution should contain real-time on-demand data that spans the entire transportation sector, from private taxis to public buses and personal vehicles, providing users with the ability to pay for multiples modes of transportation within the platform.

Future MaaS platforms are also likely to move away from contactless payments the way most city dwellers know them today when they tap travel cards or mobile phones to pass through turnstiles at train and metro stations. Instead, they are likely to adopt next-generation contactless passenger validation technology (with the use of biometrics or other touchless tech), which would require cities to undergo a costly upgrade to existing transportation infrastructure. These projects and the related investment they require need to be planned on a long-term timeline.

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